The new website of the municipality of Destelbergen with an eye on the citizen
In conversation with Elaine and Lieven, communication experts at the Municipality of Destelbergen
The website of Destelbergen has been migrated from the Kanooh CMS Platform to the new Paddle CMS Platform in Drupal 9. How did the project go?
We immediately started making planning and drawing up a plan of action. Then the product pages were transferred. Here we immediately noticed a first major improvement in the new Paddle CMS Platform.
Then we internally reviewed our website with the citizen in mind. We were able to consult examples from the Paddle community and gather ideas from other local governments.
We kept what was good and made changes where necessary, always with the website visitor in mind. The structure is also refreshed per the theme. That ensures better logic when navigating through the website. Naomi, the project manager, assisted us perfectly at every step. The excellent personal support also gave us a lot of motivation to complete the project properly and meet the deadline together.
We were supported at every step. The excellent personal support also gave us a lot of motivation to complete the project properly and meet the deadline together.
Elaine Vandewalle
Expert in Communication at Destelbergen Municipality
Are there any positive differences to be seen when using the new CMS Platform?
Yes, we see an improvement in product pages and also in the logical interface. It was a bit of a search in the beginning, but as I worked with the CMS, the logical layout of the interface became clear, says Elaine. For Lieven, it was clear that you can work faster with the new Paddle CMS Platform.
The simple interface ensures that you can work much faster in the new Paddle CMS Platform. It is clearer and faster.
Compared to the website in the Kanooh CMS Platform, the website looks different. How did the revamp come about?
We reviewed the home page and made changes to the structure. The search function had to be more eye-catching and the website had to be fully accessible (WCAG 2.1). By migrating to the new Paddle CMS Platform we have fully optimised the website. It benefits us and, of course, the public.
By migrating to the new Paddle CMS Platform we have fully optimised the website.
Which module or link in the Paddle CMS Platform saves the most time?
Our mobile application (Onze StadApp) is automatically updated with contact information, opening hours and news items.
Hoe ervaren jullie de persoonlijke begeleiding en ondersteuning?
Om vlot aan de slag te kunnen gaan, woonden we in totaal drie opleidingen bij: CMS en webformulieren. Deze opleidingen waren hands-on met oefeningen om de werkwijze goed onder de knie te krijgen. De projectmanager stond tijdens het project altijd klaar om onze vragen te beantwoorden. Daarnaast kunnen we altijd rekenen op de helpdesk en gebruikmaken van een uitgebreide handleiding. Die houvast is voor ons een ontzettende meerwaarde.
“De projectmanager stond tijdens het project altijd klaar om onze vragen te beantwoorden. Daarnaast kunnen we altijd rekenen op de helpdesk en gebruikmaken van een uitgebreide handleiding.” - Elaine Vandewalle en Lieven De Bosscher, Deskundigen Communicatie bij gemeente Destelbergen